Frequently Asked
Questions

Social Shift is a local courier and delivery service based in Halifax, Calderdale. We handle marketplace collections, shop runs, pharmacy deliveries, and our JIT Lunch workplace food service — all built and operated locally, for the local community.

We are based in Halifax and primarily cover the Calderdale area, however we do cover within 2 miles of Leeds, Bradford and Huddersfield centres.

Yes — entirely. Social Shift was founded and is operated in Halifax. We live and work in this community, and that's not a marketing line. You're always dealing with us directly, never a call centre.

You can reach us through the contact form on our website, or via the details listed on our Contact page. We aim to respond promptly..

Head to the relevant service page on our website and fill in the booking or quote form. It only takes a couple of minutes and you'll get a confirmation straight away.

Once you book you will receive confirmation, after this you will be kept informed at each stage, once your rider is asssigned you can contact your rider directly by text.

Our standard delivery hours are 8am - 8pm Monday to Saturday with reduced hours on Sunday. Our shop run service runs 8am - 8pm daily.

Delivery times depend on the service level you booked our standard service is an 8hr window, with options available for 2hr Collections and timed deliveries.

If there's no answer at the door, our rider will attempt to contact you. Please make sure your contact details are correct when booking. If we can't reach you, your package will be returned to our depot and redelivery will be attempted the following day.

We accept all major credit and debit cards through our secure payment system. Payment is processed at the time of booking or order completion depending on the service.

This depends on the service. For most bookings, payment is taken at the point of confirmation. For JIT Lunch, payment is taken when your order is placed. You'll always be told clearly before any charge is made.

If something has gone wrong on our side, we'll always make it right. Please contact us as soon as possible and we'll look into it straight away. Refund eligibility depends on the circumstances and the service used.

A receipt is automatically sent to your email address after payment. If you need an invoice for business purposes, please contact us and we'll arrange one for you.

You don't need to sign up separately. An account is automatically created for you the first time you get a quote or place a booking. You'll be notified at that point and can log in straight away using the email address you provided.

After your first booking or quote, you'll receive an email with your login details. Head to the login page, enter your email and the temporary password provided, and you're in. You can change your password once logged in.

Click the 'Forgot Password' link on the login page and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Log in to your account dashboard and head to your profile settings. You can update your name, address, phone number, and email address from there at any time.

You can delete your account at any time from within your account dashboard. There's a dedicated button for this — clicking it will permanently remove your account and all associated personal data from our system. This action cannot be undone.

JIT Lunch connects local workplaces with local cafés. Staff at registered workplaces can browse their linked café's menu and place a lunch order each morning. Orders are prepared fresh and delivered to the workplace at lunchtime — hot, on time, every time.

Visit our JIT Lunch page and fill in the workplace registration form. Once approved, your staff will be able to log in and start ordering. We'll guide you through the setup.

Cafés can apply via the JIT Lunch page using the café registration form. We'll review your application and be in touch to get your menu set up and your account activated.

Orders need to be placed before the morning cut-off to give the café enough time to prepare. The exact cut-off time is displayed in your ordering dashboard and may vary by café.

We can collect from a wide range of local and major retail stores. When booking a shop run you can search for specific products and we'll handle the rest. Not sure if your preferred store is covered? Get in touch and we'll confirm.

There's no minimum order value for shop runs. For very large or unusually heavy orders, please contact us first so we can confirm we can handle it and provide an accurate quote.

Yes. We can collect your prescription from a pharmacy and deliver it directly to your door. This service is particularly useful if you're unable to get out yourself. Book via the Pharmacy Delivery page and provide the pharmacy details when prompted.

We can collect from most pharmacies within our coverage area. Simply provide the name and address of your pharmacy when booking and we'll confirm availability.

We collect from any local selling platform or private seller — Facebook Marketplace, Gumtree, Vinted, local selling groups, vape pickups, and anywhere else where you'd normally need to collect in person. If someone's selling it locally, we can go and get it for you.

We'll attempt to contact both you and the seller. Please make sure the seller knows the collection time before booking. If a collection can't be completed, we'll be in touch to rearrange.

We can handle most standard household items. For larger or heavier items — furniture, white goods, and the like — please contact us before booking so we can confirm we can accommodate it and give you an accurate quote.

Social Shift acts as the courier only — we collect and deliver what's presented to us. Any disputes about the item's condition are between you and the seller. We'd recommend confirming item details with the seller directly before booking your collection.

Yes, in most cases. If you won't be home for the delivery, please let us know in advance and provide any safe-drop instructions. Please note that we can't be held responsible for items left unattended without prior agreement.

Please contact us directly as soon as possible using the details on our Contact page. We take all complaints seriously and will respond promptly. Our aim is always to resolve things quickly and fairly.

If your delivery is running late, you'll be able to see this via your tracking link. If you're concerned, don't hesitate to contact us. We'll always communicate delays as soon as we're aware of them.

If an item arrives damaged and we believe it was caused during transit, please contact us immediately with photos and your order reference. We'll investigate and work with you to reach a fair resolution.